Beauty Business Agreement

1. PARTIES TO THE AGREEMENT

This Beauty Business Partnership & Platform Agreement ("Agreement") is entered into between:

1.1 Beautivoo

Business Name: Beautivoo
Registered Company Name: Ivorywoo limited
Company Registration Number: 16767457
Registered Address: 124-128 City Road, London, EC1V 2NX
Email: contact@beautivoo.com
Website: www.beautivoo.com

Hereinafter referred to as "Beautivoo", "the Platform" or "the Company".

AND

1.2 The Beauty Business

Business/Trading Name: [Insert Business Name]
Business Owner: [Insert Full Name]
Business Registration Number (if applicable): [Insert Number]
Business Address: [Insert Address]
Contact Number: [Insert Number]
Email Address: [Insert Email]
Website/Social Media: [Insert Details]

Hereinafter referred to as "the Beauty Business" or "the Service Provider".

Beautivoo and the Beauty Business shall collectively be referred to as "the Parties".

2. PURPOSE OF THE AGREEMENT

2.1 Beautivoo operates an online marketplace and mobile application designed to connect customers with beauty businesses and independent beauty professionals.

2.2 The purpose of this Agreement is to establish a professional working relationship between Beautivoo and the Beauty Business.

2.3 By joining Beautivoo, the Beauty Business will have the opportunity to:

• Create a business profile on the Beautivoo mobile application.
• Advertise beauty treatments and services.
• Display service prices, descriptions and availability.
• Showcase photographs, portfolios and business information.
• Receive and manage customer bookings.
• Attract new customers and increase business visibility.
• Access a wider customer base through the Beautivoo marketplace.
• Receive booking notifications and relevant platform updates.
• Build a reputation through customer ratings and reviews.

2.4 Beautivoo will provide the digital infrastructure and marketplace through which customers can discover and book participating beauty businesses.

3. REGISTRATION AND ELIGIBILITY

3.1 The Beauty Business must complete the Beautivoo registration process and provide accurate business information.

3.2 The Beauty Business must provide, where applicable:

• Proof of business identity.
• Valid business contact information.
• Relevant professional qualifications and certificates.
• Appropriate licences and registrations.
• Evidence of public liability and professional indemnity insurance.
• Details of services offered.
• Treatment prices and availability.
• Relevant health, safety and hygiene information.

3.3 Beautivoo reserves the right to request additional documentation to verify the identity, qualifications and legitimacy of a registered business.

3.4 The Beauty Business confirms that all information submitted during registration is accurate, complete and up to date.

3.5 Beautivoo may refuse, suspend or terminate an application where the information provided is misleading, incomplete or fails to meet its registration standards.

4. SERVICES PROVIDED BY BEAUTIVOO

Beautivoo agrees to provide the following services, subject to the features available within the application:

4.1 Business Profile: A dedicated business profile allowing customers to view the business, its location, contact information, services and other relevant details.

4.2 Service Listings: The ability to advertise beauty treatments, service descriptions, prices and treatment durations.

4.3 Online Booking: A booking system allowing customers to request or confirm appointments with participating businesses.

4.4 Marketing and Promotion: Opportunities to feature beauty businesses through platform promotions, campaigns and other marketing activities.

4.5 Customer Engagement: Digital tools that facilitate communication between customers and beauty businesses.

4.6 Booking Management: Tools to manage appointments, booking notifications and availability.

4.7 Customer Reviews: A customer feedback system through which customers may rate and review their experiences.

4.8 Beautivoo may introduce additional features, services and improvements to the application as the platform develops.

5. RESPONSIBILITIES OF THE BEAUTY BUSINESS

The Beauty Business agrees to:

5.1 Provide professional beauty services to customers who book through Beautivoo.

5.2 Maintain high standards of customer service, professionalism and conduct.

5.3 Ensure all treatments are performed by appropriately qualified and competent

professionals.

5.4 Maintain suitable hygiene, cleanliness and health and safety standards.

5.5 Maintain all necessary business licences, qualifications, registrations and insurance policies.

5.6 Ensure that all service descriptions, photographs, prices and promotional information are accurate.

5.7 Keep its booking calendar and appointment availability updated.

5.8 Honour confirmed bookings unless cancellation or rescheduling is necessary.

5.9 Notify customers promptly of appointment changes or cancellations.

5.10 Treat all customers fairly, respectfully and without unlawful discrimination.

5.11 Handle customer complaints professionally and cooperate with Beautivoo where assistance is required.

5.12 Avoid misleading advertising, false qualifications, fraudulent activity or any conduct that could damage the reputation of Beautivoo.

5.13 Comply with all applicable laws and regulations relating to the provision of beauty services.

6. BOOKINGS AND APPOINTMENTS

6.1 Customers may use the Beautivoo application to browse available beauty services and make appointments.

6.2 The Beauty Business agrees to monitor and respond to bookings received through the platform.

6.3 A booking shall be considered confirmed when the booking system issues a confirmation in accordance with the applicable booking settings.

6.4 The Beauty Business must provide the agreed service at the confirmed appointment time and location.

6.5 Where the Beauty Business cannot fulfil a booking, it must notify the customer and Beautivoo as soon as reasonably practicable.

6.6 The Beauty Business must not knowingly accept overlapping appointments or advertise unavailable appointment slots.

6.7 Any changes to an agreed treatment, appointment time or service price must be communicated to the customer before the service is provided.

7. COMMISSION AND PAYMENT TERMS

7.1 In consideration of the services and marketplace access provided by Beautivoo, the Beauty Business agrees to pay Beautivoo a commission on qualifying bookings made through the platform.

7.2 The commission rate shall be:

Beautivoo Commission: 10% per completed booking.

7.3 Commission shall be calculated based on the qualifying service amount, excluding any separately identified taxes, tips or other excluded charges as specified in the platform's payment schedule.

7.4 Payments shall be processed through the payment provider integrated into the Beautivoo application or through another agreed payment arrangement.

7.5 Following deduction of the applicable commission and any agreed transaction fees, the remaining balance shall be paid to the Beauty Business.

7.6 Payment frequency shall be [weekly/fortnightly/monthly], subject to payment provider processing times.

7.7 The Beauty Business agrees to provide accurate bank and payment details.

7.8 Beautivoo may withhold or investigate payments where there is a suspected fraudulent transaction, payment dispute, chargeback or breach of this Agreement.

7.9 Any changes to the commission rate or payment arrangements must be communicated to the Beauty Business in advance and implemented in accordance with the applicable contractual variation provisions.

8. CANCELLATION, REFUNDS AND NO-SHOWS

8.1 The Beauty Business agrees to maintain a clear cancellation and refund policy for customers booking through Beautivoo.

8.2 The applicable cancellation policy must be displayed to customers before they complete a booking.

8.3 Where a customer cancels an appointment, the applicable refund or cancellation fee shall be determined by the disclosed booking policy and applicable consumer law.

8.4 Where the Beauty Business cancels a confirmed appointment, the customer must be offered an appropriate refund or alternative appointment.

8.5 Where a customer fails to attend an appointment, any applicable no-show charge must comply with the cancellation terms disclosed before booking.

8.6 Beautivoo may assist in resolving booking-related payment disputes between customers and beauty businesses.

8.7 Nothing in this Agreement removes any consumer rights that cannot legally be excluded.

9. CUSTOMER SERVICE AND COMPLAINTS

9.1 The Beauty Business is responsible for the quality, safety and professional delivery of its beauty services.

9.2 The Beauty Business must respond to customer complaints promptly and professionally.

9.3 Beautivoo may investigate complaints involving:

• Poor customer service.
• Failure to honour confirmed appointments.
• Misrepresentation of advertised services.
• Unprofessional behaviour.
• Hygiene and safety concerns.
• Payment disputes.
• Suspected fraudulent conduct.

9.4 Beautivoo may request evidence or clarification from the Beauty Business when investigating a complaint.

9.5 Where appropriate, Beautivoo may temporarily suspend a business profile while investigating serious complaints.

9.6 Beautivoo may remove a business from the platform where there is evidence of serious misconduct, repeated customer complaints or a material breach of this Agreement.

10. CUSTOMER REVIEWS AND RATINGS

10.1 Beautivoo may allow customers to leave reviews and ratings following their appointments.

10.2 The Beauty Business agrees not to manipulate, purchase or submit fake reviews.

10.3 The Beauty Business must not pressure or threaten customers to remove genuine reviews.

10.4 Beautivoo reserves the right to moderate or remove reviews that breach its review guidelines, subject to applicable law.

10.5 Beautivoo may use genuine customer feedback to improve the quality and reliability of the marketplace.

11. MARKETING, BRANDING AND INTELLECTUAL PROPERTY

11.1 The Beauty Business grants Beautivoo a non-exclusive, royalty-free licence to display its approved business name, logo, photographs, service descriptions and other submitted promotional materials for the purpose of operating and promoting the marketplace.

11.2 The Beauty Business confirms that it owns or has permission to use all materials submitted to the platform.

11.3 The Beautivoo name, logo, mobile application, website design, software, platform content and associated branding remain the property of Beautivoo or its relevant licensors.

11.4 The Beauty Business shall not copy, reproduce, modify or misuse Beautivoo's intellectual property without written permission.

11.5 Beautivoo shall not claim ownership of the Beauty Business's existing brand, logo or independently created business materials.

11.6 The Beauty Business may request the removal of its promotional materials following termination of this Agreement, subject to reasonable technical and legal requirements.

12. INDEPENDENT BUSINESS RELATIONSHIP

12.1 The Beauty Business operates as an independent business and is not an employee, agent, franchisee or legal partner of Beautivoo.

12.2 Nothing in this Agreement creates an employment relationship, legal partnership, joint venture or agency relationship between the Parties.

12.3 The Beauty Business remains responsible for:

• Its own business operations.
• Its employees and contractors.
• Its tax obligations.
• National Insurance and other applicable contributions.
• Professional qualifications.
• Insurance coverage.
• Treatment delivery and customer safety.
• Compliance with relevant employment and business legislation.

12.4 Beautivoo provides a marketplace and technology service and does not directly provide the beauty treatments advertised by independent participating businesses.

12.5 The Beauty Business must not represent itself as an employee or official representative of Beautivoo.

13. INSURANCE, HEALTH AND SAFETY

13.1 The Beauty Business must maintain appropriate insurance for its operations and services.

13.2 Such insurance may include:

• Public liability insurance.
• Professional treatment liability insurance.
• Employers' liability insurance, where legally required.
• Product liability insurance, where applicable.

13.3 The Beauty Business must ensure that treatments are conducted in suitable premises or approved treatment locations.

13.4 The Beauty Business must follow appropriate hygiene, sanitation, infection prevention and customer safety procedures.

13.5 The Beauty Business is responsible for assessing customer suitability for treatments, including allergies, contraindications and relevant medical or treatment information.

13.6 Beautivoo reserves the right to request evidence of insurance, qualifications and relevant compliance documentation.

14. DATA PROTECTION AND CONFIDENTIALITY

14.1 Both Parties agree to comply with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018, where applicable.

14.2 Each Party shall handle customer personal information lawfully, fairly and securely.

14.3 The Beauty Business agrees to use customer information obtained through Beautivoo only for legitimate purposes connected with bookings, appointments, customer service and the provision of services.

14.4 Customer information must not be sold, shared with unauthorised third parties or used for unrelated marketing without an appropriate lawful basis.

14.5 Both Parties shall take reasonable measures to protect personal information from unauthorised access, loss, misuse or disclosure.

14.6 Any suspected personal data breach involving customer information obtained through the platform must be reported to the other Party promptly.

14.7 The Parties shall maintain any additional data processing or data-sharing agreements required by law.

14.8 Confidential business information, commercial arrangements and non-public platform information must not be disclosed without appropriate authorisation, except where disclosure is required by law.

15. PLATFORM RULES AND ACCEPTABLE USE

The Beauty Business agrees not to:

15.1 Upload false, misleading or inappropriate content.

15.2 Advertise services that it is not qualified or authorised to provide.

15.3 Use the platform for fraudulent or unlawful activities.

15.4 Interfere with the operation, security or functionality of the application.

15.5 Attempt to access restricted areas, customer accounts or business information without authorisation.

15.6 Misuse customer information.

15.7 Engage in conduct that damages the reputation or commercial interests of Beautivoo.

15.8 Circumvent platform fees or commission through misleading practices or misuse of platform-generated booking information.

15.9 Beautivoo may suspend or remove accounts that breach these requirements.

16. LIMITATION OF LIABILITY

16.1 Beautivoo will take reasonable steps to maintain the availability, security and functionality of its platform.

16.2 However, Beautivoo does not guarantee uninterrupted access or that the application will always operate without technical interruptions.

16.3 Beautivoo is not responsible for the actual performance of beauty treatments carried out independently by registered businesses.

16.4 The Beauty Business remains responsible for its services, professional conduct and treatment-related obligations.

16.5 Neither Party shall be liable for indirect or consequential losses to the extent permitted by law.

16.6 Nothing in this Agreement excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

16.7 Any agreed financial liability limits must be reasonable and comply with applicable law.

17. SUSPENSION AND TERMINATION

17.1 Either Party may terminate this Agreement by providing 30 days' written notice to the other Party.

17.2 Beautivoo may immediately suspend or terminate the Beauty Business's access to the platform where:

• There is evidence of fraudulent activity.
• The business provides false or misleading information.
• The business seriously breaches this Agreement.
• There are serious customer safety concerns.
• The business fails to maintain required qualifications or insurance.
• The business engages in unlawful or reputationally damaging conduct.

17.3 The Beauty Business may request account closure by contacting Beautivoo through its designated business support channel.

17.4 Upon termination, the Beauty Business's profile may be removed from the marketplace.

17.5 Any outstanding commissions, fees, refunds or other financial obligations accrued before termination shall remain payable.

17.6 Both Parties shall cooperate in resolving outstanding customer bookings and payments.

17.7 Termination does not affect provisions that are intended to survive termination, including confidentiality, data protection, intellectual property and outstanding payment obligations.

18. AMENDMENTS TO THE AGREEMENT

18.1 Beautivoo may update its platform policies, operational procedures and service features as the marketplace develops.

18.2 Any material amendment to this Agreement shall be communicated to the Beauty Business in writing.

18.3 Where an amendment materially changes the commercial terms, the Parties shall be given reasonable notice and, where legally required, an opportunity to agree to the change or terminate the Agreement.

18.4 Continued use of the platform following an effective amendment shall constitute acceptance only where permitted by law and where the amendment has been properly notified.

19. DISPUTE RESOLUTION

19.1 The Parties shall first attempt to resolve any dispute through good-faith discussions.

19.2 Where a dispute cannot be resolved informally, the Parties may agree to use mediation or another appropriate dispute resolution process.

19.3 Nothing in this clause prevents either Party from seeking urgent legal remedies where necessary.

20. GOVERNING LAW

20.1 This Agreement shall be governed by the laws of England and Wales, unless another jurisdiction is expressly agreed in writing.

20.2 The courts of England and Wales shall have jurisdiction over disputes arising from this Agreement, subject to any mandatory legal rights or jurisdictional requirements.

21. ENTIRE AGREEMENT

21.1 This Agreement represents the understanding between Beautivoo and the Beauty Business regarding participation in the Beautivoo marketplace.

21.2 It supersedes previous discussions or informal arrangements concerning the same subject matter.

21.3 Any additional terms agreed between the Parties must be recorded in writing.

21.4 If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

22. DECLARATION AND ACCEPTANCE

By signing this Agreement, the Beauty Business confirms that:

• It has read and understood the terms of this Agreement.
• It agrees to comply with Beautivoo's platform requirements.
• It will provide accurate business and professional information.
• It will maintain the appropriate qualifications, licences and insurance.
• It accepts the agreed commission and payment arrangements.
• It understands that it operates as an independent business.
• It agrees to provide professional and safe beauty services to customers.

FOR AND ON BEHALF OF BEAUTIVOO

Full Name: ______________________________

Position: _________________________________

Signature: _______________________________

Date: ___________________________________

FOR AND ON BEHALF OF THE BEAUTY BUSINESS

Business Name: ___________________________

Business Owner/Representative: ______________

Position: _________________________________

Signature: _______________________________

Date: ___________________________________

SCHEDULE 1 – COMMERCIAL TERMS

The following commercial terms shall form part of this Agreement.

SCHEDULE 2 – BEAUTY BUSINESS INFORMATION

Business Details

• Business name:
• Business category:
• Business address:
• Business telephone:
• Business email:
• Website:
• Social media links:

Services Offered

• Hair services
• Nail services
• Makeup services
• Eyelash extensions
• Brow treatments
• Facials and skincare
• Waxing and hair removal
• Massage and body treatments
• Aesthetic treatments
• Other beauty services

Professional Compliance

• Relevant qualifications verified: Yes / No
• Public liability insurance: Yes / No
• Professional indemnity insurance: Yes / No
• Relevant licences or registrations: Yes / No / Not applicable
• Health and safety requirements satisfied: Yes / No

Approved By Beautivoo

Name: _________________________________

Signature: ______________________________

Date: __________________________________

END OF AGREEMENT