Payment & Commission Policy

1. INTRODUCTION

Beautivoo is an online beauty marketplace and mobile application designed to bring customers and beauty businesses together through one convenient digital platform.

The platform enables customers to discover, compare, book and pay for beauty services offered by registered beauty businesses and independent beauty professionals.

This Payment & Commission Policy outlines the financial arrangements governing transactions made through the Beautivoo platform, including payment processing, commission charges, business payouts, cancellations, refunds and other applicable fees.

The purpose of this policy is to ensure transparency, fairness and accountability between Beautivoo, its registered beauty businesses and customers.

2. SCOPE OF THE POLICY

This policy applies to:

• Customers booking beauty services through Beautivoo.
• Beauty salons and spas registered on the platform.
• Independent beauticians and beauty professionals.
• Other approved beauty service providers.
• Beautivoo's payment processing and administrative operations.

By registering as a beauty business or using the platform to make a booking, users agree to the relevant payment terms outlined in this policy.

3. PAYMENT STRUCTURE

Beautivoo operates as an intermediary marketplace connecting customers with beauty service providers.

Customers can browse available services, select their preferred provider, make bookings and complete payments through the Beautivoo mobile application or website.

3.1 Customer Payments

Customers may be required to pay for their selected services through the payment methods supported by Beautivoo.

Accepted payment methods may include:

• Debit cards.
• Credit cards.
• Digital wallets.
• Other payment methods introduced by Beautivoo.

Customers will be informed of the total amount payable before confirming their booking.

The displayed booking price should include the service price and any applicable charges disclosed before payment.

3.2 Payment Collection

Where a booking is paid through Beautivoo, the platform or its appointed payment service provider will process the customer's payment.

Beautivoo will calculate and deduct the applicable commission and any agreed charges before transferring the remaining balance to the beauty business.

Beautivoo will not be responsible for payments made directly between customers and beauty businesses outside the platform, unless otherwise agreed in writing.

4. BEAUTIVOO COMMISSION STRUCTURE

Beautivoo generates revenue by charging registered beauty businesses a commission on eligible transactions completed through the platform.

The commission is calculated as a percentage of the service price paid by the customer, excluding separately identified taxes, tips and other excluded charges.

4.1 Standard Commission Rate

The proposed standard commission structure is:

4.2 Commission Calculation Example

If a customer books a beauty treatment for £100 and the agreed Beautivoo commission is 15%, the transaction will be calculated as follows:

The beauty business receives £85, subject to any separately agreed payment processing charges, applicable taxes, refunds or adjustments.

4.3 Commission Applicability

Commission applies to eligible bookings made and paid for through the Beautivoo platform.

Commission may also apply to repeat bookings, additional services or transactions generated through Beautivoo where this is expressly included in the applicable business agreement.

5. BEAUTY BUSINESS PAYOUTS

Beautivoo aims to provide a transparent and reliable payout process for registered beauty businesses.

5.1 Payout Schedule

Beauty businesses will receive their earnings after the successful completion of the booked service and confirmation of the transaction.

The proposed payout schedule is:

• Payouts are processed weekly.
• Payments are transferred to the verified bank account registered by the beauty business.
• Businesses must provide accurate banking and account information.
• Payouts may be delayed where transactions are subject to verification, disputes, refunds or payment processor restrictions.

5.2 Minimum Payout Threshold

Beautivoo may introduce a minimum payout threshold of £20.

Where a business has earned less than the minimum threshold, its balance may be carried forward to the next payout cycle.

5.3 Payment Statements

Beauty businesses will have access to transaction records through their Beautivoo business dashboard.

Statements may include:

• Total bookings received.
• Completed transactions.
• Total customer payments.
• Beautivoo commission deductions.
• Refunds and adjustments.
• Outstanding balances.
• Net earnings.
• Payout history.

6. CANCELLATIONS, REFUNDS AND NO-SHOWS

Beautivoo recognises that customers and beauty businesses may occasionally need to cancel or reschedule appointments.

The following principles apply.

6.1 Customer Cancellations

Customers must follow the cancellation terms displayed at the time of booking.

Depending on the cancellation period and the business's agreed cancellation policy:

• Customers may receive a full refund.
• Customers may receive a partial refund.
• A cancellation fee may apply where clearly disclosed and legally permitted.
• Late cancellations may result in the customer losing some or all of their booking payment.

6.2 Beauty Business Cancellations

Where a beauty business cancels a confirmed appointment, the customer should normally receive a full refund of the amount paid for the cancelled service.

Beautivoo may investigate repeated cancellations and take appropriate action against businesses that consistently fail to honour confirmed bookings.

6.3 Customer No-Shows

Where a customer fails to attend a confirmed appointment without providing sufficient notice, the beauty business may be entitled to retain an agreed cancellation or no-show fee, provided this was clearly communicated before booking and complies with applicable law.

6.4 Commission on Cancelled or Refunded Bookings

Beautivoo's commission will generally only be retained on completed and eligible transactions.

Where a full refund is issued, the associated commission will normally be reversed or adjusted accordingly.

Where a partial refund is issued, commission may be recalculated based on the eligible amount retained, subject to the applicable business agreement.

7. PAYMENT PROCESSING FEES

Payment processing fees may be charged by third-party payment service providers.

Beautivoo may:

• Absorb payment processing fees as part of its operating costs.
• Deduct agreed processing fees from the beauty business payout.
• Introduce separate processing charges where disclosed and agreed in advance.

Any applicable charges must be communicated transparently to beauty businesses before they accept the relevant commercial terms.

8. TIPS AND ADDITIONAL PAYMENTS

Customers may have the option to provide tips to beauty professionals through the Beautivoo platform, where this functionality is available.

Unless otherwise agreed:

• Tips belong entirely to the intended beauty professional.
• Beautivoo will not charge commission on tips.
• Tips will be transferred according to the applicable payout arrangements.

Additional services or upgrades purchased through Beautivoo may be subject to commission under the agreed commission structure.

9. PROMOTIONS AND DISCOUNTS

Beautivoo may introduce promotional campaigns, discounts, vouchers and special offers to encourage customer engagement and increase bookings.

Promotional arrangements may include:

• First-time customer discounts.
• Seasonal promotions.
• Discount codes.
• Loyalty rewards.
• Referral incentives.
• Special offers from participating beauty businesses.

The responsibility for funding a discount must be established before the promotion begins.

Where a discount is funded by the beauty business, commission will normally be calculated on the discounted service price actually paid for the service, unless otherwise agreed.

Where Beautivoo funds the discount, the commercial agreement should specify whether commission is calculated on the original price or the amount received.

10. DISPUTED TRANSACTIONS AND CHARGEBACKS

Beautivoo may investigate transactions that are disputed by customers, beauty businesses or payment service providers.

Examples include:

• Unauthorised transactions.
• Duplicate payments.
• Services not delivered.
• Incorrect booking charges.
• Fraudulent transactions.
• Customer chargebacks.

Beautivoo reserves the right to temporarily withhold disputed funds where reasonably necessary and permitted by law and the applicable payment provider arrangements.

Beauty businesses may be asked to provide evidence, including appointment records, customer communications and proof of service delivery.

Any chargeback losses and associated fees will be allocated in accordance with the applicable payment provider rules, business agreement and relevant law.

11. TAX RESPONSIBILITIES

Beauty businesses are responsible for their own tax obligations arising from the services they provide through Beautivoo.

This may include:

• Income tax.
• Corporation tax.
• VAT, where applicable.
• Other relevant business taxes and statutory obligations.

Beautivoo is responsible for its own tax obligations relating to the commission and other revenue it earns.

Where VAT is applicable to Beautivoo's commission, it will be charged and accounted for in accordance with applicable UK tax legislation.

12. FRAUD PREVENTION AND FINANCIAL SECURITY

Beautivoo is committed to maintaining a secure payment environment.

The platform may use third-party payment providers and appropriate verification procedures to protect customers and businesses.

Beautivoo reserves the right to:

• Verify the identity of registered businesses.
• Request additional business or banking information.
• Review suspicious transactions.
• Suspend payouts where fraud or financial misconduct is reasonably suspected.
• Restrict or suspend accounts involved in fraudulent activity.

Beautivoo will handle payment information in accordance with applicable data protection and payment security requirements.

13. CHANGES TO COMMISSION RATES AND PAYMENT TERMS

Beautivoo reserves the right to review and amend its commission rates, payment arrangements and other financial terms as the platform develops.

Where changes materially affect existing beauty business partners:

• Businesses will receive reasonable advance written notice.
• The revised terms will specify the date on which they take effect.
• Businesses will have the opportunity to review the updated terms.
• Changes will not retrospectively affect completed transactions unless required by law or agreed by the parties.

14. BUSINESS ACCOUNT SUSPENSION AND TERMINATION

Beautivoo may suspend or terminate a beauty business account where there is:

• Repeated failure to honour confirmed bookings.
• Fraudulent payment activity.
• Breach of the Beautivoo Partner Agreement.
• Misuse of the platform.
• Failure to comply with relevant laws or regulations.

Any outstanding undisputed earnings will be handled in accordance with the applicable agreement, subject to legitimate refunds, chargebacks, legal obligations and payment provider restrictions.

15. LIMITATION OF RESPONSIBILITY

Beautivoo provides a platform that facilitates connections and transactions between customers and beauty businesses.

Unless expressly agreed otherwise, beauty businesses remain responsible for delivering the services advertised and booked through the platform.

Beautivoo does not guarantee that a customer will attend an appointment or that a beauty business will fulfil every booking.

Nothing in this policy excludes or limits any liability that cannot legally be excluded or limited under applicable law.

16. POLICY REVIEW AND CONTACT INFORMATION

Beautivoo may periodically review this policy to ensure that it remains appropriate as the platform expands and introduces new services and payment features.

For payment, commission or payout enquiries, users can contact:

Company: Beautivoo

Email: contact@beautivoo.com

Website: www.beautivoo.com

Customer Support: contact@beautivoo.com

END OF PAYMENT & COMMISSION POLICY