Community Guidelines

1. Welcome to the Beautivoo Community

Welcome to Beautivoo!

Beautivoo is an online marketplace and mobile application designed to bring customers and beauty businesses together through one convenient, accessible and trusted platform.

Our mission is to make discovering, booking and experiencing beauty services easier while helping beauty professionals and businesses grow, showcase their services and connect with new customers.

Whether you are a customer looking for your next beauty treatment or a beauty professional offering your expertise, you are an important part of the Beautivoo community.

These Community Guidelines outline the standards of behaviour expected from everyone using our platform. They are designed to create a safe, respectful, inclusive and positive environment for all members.

By accessing or using Beautivoo, you agree to follow these guidelines.

2. Respect and Kindness

We expect everyone within the Beautivoo community to treat others with courtesy, professionalism and respect.

All users must:

• Communicate politely and respectfully.
• Respect different backgrounds, cultures, identities and personal preferences.
• Avoid bullying, harassment, intimidation or threatening behaviour.
• Refrain from discriminatory comments or actions.
• Respect the time, personal boundaries and privacy of others.

We do not tolerate abusive, offensive, threatening or inappropriate behaviour towards customers, beauty professionals, business owners or Beautivoo representatives.

3. Honesty and Transparency

Trust is essential to a successful beauty marketplace.

All users are expected to provide accurate, truthful and up-to-date information when using Beautivoo.

Customers should:

• Provide genuine contact and booking information.
• Communicate their service requirements honestly.
• Be transparent about relevant preferences or requirements that may affect a treatment.
• Avoid making false or misleading complaints or reviews.

Beauty businesses and professionals should:

• Provide accurate descriptions of their services.
• Display genuine photographs of their work.
• Clearly communicate prices, treatment durations and additional charges.
• Maintain accurate business profiles, qualifications and professional credentials where applicable.
• Avoid misleading advertising, false claims or exaggerated results.
• Clearly communicate any relevant treatment restrictions or requirements.

Misrepresentation, fraudulent activity and deliberately misleading information are not permitted.

4. Professional Standards for Beauty Businesses

Beautivoo aims to support high standards of service and professionalism across the beauty industry.

All beauty businesses and professionals using the platform are expected to:

• Maintain appropriate qualifications, licences, registrations and insurance where legally required.
• Follow applicable health, hygiene and safety regulations.
• Use suitable, safe and properly maintained equipment and products.
• Maintain clean and hygienic treatment environments.
• Obtain appropriate customer consent before carrying out treatments.
• Provide services within their area of competence and training.
• Treat customers fairly and professionally.
• Communicate any potential risks, contraindications or aftercare requirements.

Beauty businesses must not advertise or provide illegal, unsafe or prohibited treatments through Beautivoo.

Beautivoo reserves the right to request evidence of relevant qualifications, registrations, insurance or business information where appropriate.

5. Booking and Appointment Etiquette

A positive experience starts with a smooth booking process.

For customers:

• Only make bookings you genuinely intend to attend.
• Provide reasonable notice when cancelling or requesting changes.
• Arrive on time for appointments.
• Follow the business's published booking and cancellation policies.
• Communicate promptly if you are running late or unable to attend.

For beauty businesses:

• Honour confirmed appointments.
• Keep availability and booking calendars updated.
• Provide reasonable notice of cancellations or rescheduling.
• Communicate any changes clearly and promptly.
• Avoid accepting bookings that cannot reasonably be fulfilled.
• Respect customers' time and confirmed appointment arrangements.

Repeated no-shows, unreasonable cancellations or failure to honour confirmed bookings may result in account restrictions.

6. Payments, Pricing and Refunds

All transactions conducted through Beautivoo must follow the platform's applicable payment terms and policies.

Users must:

• Ensure that advertised prices are accurate and transparent.
• Disclose additional charges before confirming a booking.
• Avoid requesting or making unauthorised payments outside the platform where this breaches Beautivoo's payment policies.
• Never engage in fraudulent payment activity.
• Raise payment disputes through the appropriate Beautivoo support channels.

Refunds, deposits, cancellations and payment disputes will be handled in accordance with Beautivoo's applicable Booking, Cancellation and Refund Policy and relevant consumer protection laws.

7. Reviews, Ratings and Feedback

Reviews and ratings help customers make informed decisions and help beauty businesses improve their services.

We encourage honest, constructive and respectful feedback.

When leaving a review, users must:

• Provide genuine feedback based on their actual experience.
• Be honest and fair.
• Avoid personal attacks, offensive language or discriminatory remarks.
• Avoid publishing private or confidential information.
• Not post fake, misleading or manipulated reviews.
• Not offer or accept incentives in exchange for dishonest reviews.

Beauty businesses must not pressure customers to leave positive reviews, threaten customers over negative feedback or attempt to manipulate their ratings.

Beautivoo reserves the right to investigate and remove reviews that breach these guidelines.

8. Privacy and Personal Information

Respecting privacy is fundamental to the Beautivoo community.

Users must not:

• Share another person's private contact details without permission.
• Publish personal information, including home addresses, private phone numbers or sensitive information.
• Record, photograph or share images of customers or beauty professionals without appropriate consent.
• Misuse personal information obtained through the platform.
• Attempt to access another user's account or private information.

All users must comply with applicable data protection and privacy legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, where applicable.

9. Prohibited Content and Activities

Beautivoo does not permit content or activities that compromise the safety, trust or integrity of the platform.

The following are prohibited:

• Fraud, scams or deceptive business practices.
• Harassment, hate speech, bullying or discrimination.
• Sexual harassment or inappropriate solicitation.
• Illegal, dangerous or unauthorised services.
• False business profiles or impersonation.
• Fake bookings, fake reviews or rating manipulation.
• Spam, unsolicited advertising or repetitive promotional messages.
• Copyright infringement or unauthorised use of photographs, videos, logos or other intellectual property.
• Sharing malicious links, harmful software or fraudulent payment requests.
• Attempts to manipulate, disrupt or compromise Beautivoo's systems.

Beautivoo may remove prohibited content and take appropriate action against accounts involved in these activities.

10. Communication and Messaging

Beautivoo provides a convenient way for customers and beauty businesses to communicate.

Users should use the platform's communication features responsibly.

We expect all users to:

• Keep conversations relevant to bookings, services and legitimate business enquiries.
• Respond to enquiries within a reasonable timeframe.
• Avoid sending unsolicited, offensive or inappropriate messages.
• Respect another user's decision not to continue a conversation.
• Avoid using messaging features for harassment, spam or fraudulent activities.

11. Inclusivity and Equal Treatment

Beautivoo welcomes individuals and businesses from all backgrounds.

We believe everyone deserves to access beauty services and participate in the beauty industry without discrimination.

We do not tolerate discrimination based on race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability, age or any other characteristic protected by applicable law.

Beauty businesses are encouraged to make reasonable efforts to accommodate customers' accessibility needs and communicate any service limitations clearly and respectfully.

12. Reporting Concerns and Violations

If you experience or witness behaviour that breaches these Community Guidelines, we encourage you to report it to Beautivoo.

You can report concerns involving:

• Inappropriate or abusive behaviour.
• Fraudulent or misleading business activity.
• Fake reviews or suspicious accounts.
• Unsafe or unprofessional services.
• Harassment or discrimination.
• Privacy violations.
• Suspicious bookings or payment activity.

Reports can be submitted through the relevant reporting feature within the Beautivoo application or by contacting our support team at:

Email: contact@beautivoo.com

Website: www.beautivoo.com

We take reports seriously and will review concerns appropriately. We aim to handle reports fairly, confidentially where possible and without retaliation against anyone who raises a genuine concern.

13. Enforcement and Account Restrictions

To protect our community, Beautivoo reserves the right to investigate reported violations and take appropriate action.

Depending on the nature and severity of the violation, actions may include:

• Issuing a warning.
• Removing inappropriate content.
• Restricting certain platform features.
• Temporarily suspending an account.
• Cancelling bookings where necessary.
• Permanently suspending or terminating an account.
• Reporting suspected illegal activity to the appropriate authorities where required.

Serious violations, including fraud, threats, harassment or activities that put customers or professionals at risk, may result in immediate account suspension or termination.

Where appropriate, users may be given an opportunity to explain their actions or appeal a decision.

14. Beautivoo's Commitment to the Community

Beautivoo is committed to continuously improving the platform and maintaining a positive environment for everyone.

We aim to:

• Provide a reliable platform for discovering and booking beauty services.
• Support independent beauty professionals and established businesses.
• Encourage transparency and accountability.
• Promote safe and professional beauty experiences.
• Protect users' privacy and personal information.
• Respond appropriately to reported concerns.
• Improve our services based on community feedback.

Beautivoo acts as a platform connecting customers and beauty businesses. Unless expressly stated otherwise in our applicable terms, Beautivoo does not itself provide the beauty treatments listed by independent businesses.

15. Updates to These Guidelines

We may update these Community Guidelines from time to time to reflect changes in our platform, services, community expectations or applicable laws.

Any significant updates will be communicated through our website, mobile application or other appropriate channels.

Continued use of Beautivoo following an update means you acknowledge the revised guidelines, subject to applicable law.

16. Our Shared Commitment

Beautivoo is more than just a beauty booking platform. It is a community built around connection, trust, convenience and confidence.

Every customer, beauty professional and business has a role to play in creating a positive experience.

By being respectful, honest, professional and considerate, we can make Beautivoo a trusted destination where beauty businesses thrive and customers feel confident in the services they discover and book.

Together, let's make beauty more accessible, connected and convenient.

Welcome to Beautivoo.