Terms of Service

1. INTRODUCTION

Welcome to Beautivoo!

Beautivoo ("we", "us", "our" or "the Platform") is an online marketplace and mobile application designed to bring customers and beauty businesses together through one convenient digital platform.

Our platform enables customers to discover, explore, compare and book beauty services offered by independent beauty professionals, salons and other beauty-related businesses.

Beautivoo provides a digital environment where beauty businesses can showcase their services, manage bookings, connect with customers and grow their businesses.

These Terms and Conditions ("Terms") govern your access to and use of the Beautivoo website, mobile application and associated services.

By registering an account, accessing or using Beautivoo, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our platform.

2. DEFINITIONS

For the purposes of these Terms:

• Beautivoo: Refers to the online marketplace, website, mobile application and associated services.
• Customer: An individual who uses Beautivoo to search for, enquire about or book beauty services.
• Beauty Business / Service Provider: A salon, beautician, makeup artist, nail technician, hairdresser, aesthetic practitioner or other beauty professional offering services through Beautivoo.
• User: Any individual accessing or using the Beautivoo platform, including customers and beauty businesses.
• Account: A registered user profile created on the Beautivoo platform.
• Services: Beauty treatments, appointments and other services advertised by beauty businesses on Beautivoo.
• Booking: A reservation or appointment made by a customer with a beauty business through the platform.
• Content: Includes photographs, videos, descriptions, reviews, prices, logos and other information uploaded or displayed on Beautivoo.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

To use Beautivoo, you must:

1. Be at least 18 years old, unless otherwise permitted by applicable law and our policies.
2. Provide accurate, complete and up-to-date registration information.
3. Maintain the confidentiality of your login details.
4. Be responsible for activities carried out through your account.
5. Notify Beautivoo promptly if you suspect unauthorised access to your account.

You must not create an account using false information or impersonate another person or business.

Beautivoo reserves the right to suspend or terminate accounts that breach these Terms or engage in fraudulent, misleading or inappropriate activities.

4. HOW BEAUTIVOO WORKS

Beautivoo operates as an online marketplace connecting customers with independent beauty businesses.

Through the platform, customers may:

• Browse beauty businesses and professionals.
• View available treatments and services.
• Compare prices and service descriptions.
• View business profiles, photographs and customer reviews.
• Make bookings and appointment requests.
• Receive booking confirmations and notifications.
• Contact beauty businesses where communication features are available.

Beauty businesses may:

• Create and manage business profiles.
• Advertise their services and treatments.
• Upload photographs and business information.
• Set their prices and availability.
• Receive and manage customer bookings.
• Communicate with customers.
• Promote their businesses through available platform features.

Beautivoo provides the technology and marketplace infrastructure to facilitate these interactions.

Unless expressly stated otherwise, Beautivoo does not directly provide the beauty treatments or services advertised by third-party businesses.

5. CUSTOMER RESPONSIBILITIES

Customers using Beautivoo agree to:

1. Provide accurate contact and booking information.
2. Review service descriptions, prices and appointment details before booking.
3. Attend appointments at the agreed date and time.
4. Follow the beauty business's reasonable booking and treatment policies.
5. Provide relevant information about allergies, sensitivities or other conditions that may affect a treatment.
6. Treat beauty professionals and other users respectfully.
7. Avoid fraudulent bookings, abusive conduct or misuse of the platform.

Customers are encouraged to communicate directly with their chosen beauty business regarding treatment suitability, preparation requirements and any concerns before their appointment.

6. BEAUTY BUSINESS RESPONSIBILITIES

Beauty businesses using Beautivoo agree to:

1. Provide accurate business details, qualifications and contact information.
2. Ensure that advertised services and prices are accurate and transparent.
3. Maintain appropriate professional qualifications, licences, insurance and registrations where required by law.
4. Comply with applicable health, safety, hygiene and beauty industry regulations.
5. Provide services with reasonable care and professional skill.
6. Maintain accurate appointment availability.
7. Honour confirmed bookings unless a valid cancellation or exceptional circumstance applies.
8. Treat customers fairly and professionally.
9. Respond to customer enquiries and booking requests within a reasonable timeframe.
10. Obtain all necessary consents before providing treatments.
11. Ensure that photographs and other materials uploaded to Beautivoo are lawfully used.
12. Comply with applicable consumer protection and data protection laws.

Beauty businesses are independently responsible for the treatments they provide, their staff, premises, products, equipment and professional conduct.

7. BOOKINGS AND APPOINTMENTS

Customers may make bookings through the Beautivoo platform, subject to the availability and booking arrangements of individual beauty businesses.

A booking will be considered confirmed when the customer receives confirmation through the platform or other agreed communication method.

Beautivoo does not guarantee the availability of any particular service, professional or appointment.

Customers should carefully check the following before confirming a booking:

• Service or treatment selected.
• Appointment date and time.
• Location of the beauty business.
• Total price and any additional charges.
• Deposit or payment requirements.
• Cancellation and rescheduling conditions.

Beauty businesses are responsible for keeping their availability and booking information up to date.

8. PAYMENTS AND FEES

Beautivoo may facilitate payments between customers and beauty businesses through approved third-party payment providers.

Payment arrangements may include:

• Full payment at the time of booking.
• Deposits to secure appointments.
• Payment directly to the beauty business.
• Online payments through the Beautivoo platform.
• Other payment methods made available from time to time.

All prices and applicable charges should be clearly displayed before a customer confirms a booking.

Beautivoo may charge beauty businesses subscription fees, commission, transaction fees or other agreed platform charges. Any applicable fees will be communicated to the relevant business before they become payable.

Where third-party payment providers are used, their separate terms and conditions may also apply.

Beautivoo does not store full payment card details unless expressly stated and supported by appropriate security arrangements.

9. CANCELLATIONS, REFUNDS AND RESCHEDULING

Customers and beauty businesses must comply with the cancellation and rescheduling policies displayed at the time of booking.

Customers may be required to provide advance notice when cancelling or rescheduling an appointment.

Beauty businesses may establish reasonable cancellation policies, including deposit requirements and late cancellation charges, provided these comply with applicable consumer protection laws.

Where a beauty business cancels a confirmed appointment, customers should be offered an appropriate refund or alternative arrangement, subject to applicable law and the circumstances.

Where a customer is dissatisfied with a service or believes they are entitled to a refund, they should first contact the beauty business.

Beautivoo may assist with communication and dispute resolution but does not guarantee a particular outcome.

Nothing in this section limits any statutory cancellation, refund or consumer rights.

10. BEAUTIVOO'S ROLE AND RESPONSIBILITIES

Beautivoo acts primarily as an intermediary marketplace connecting customers with independent beauty businesses.

Unless explicitly agreed otherwise:

• Beautivoo is not the employer of beauty professionals using the platform.
• Beautivoo does not own or operate the independent beauty businesses listed on the platform.
• Beautivoo does not directly perform the treatments advertised by third-party providers.
• Beautivoo does not guarantee the quality, suitability or outcome of services provided by independent businesses.
• Beautivoo does not guarantee that every business listed on the platform has been independently verified beyond any checks expressly stated in our verification process.

Each beauty business remains responsible for its own services, professional standards, customer relationships and legal obligations.

11. REVIEWS, RATINGS AND USER CONTENT

Beautivoo may allow customers to submit reviews, ratings, photographs and feedback about beauty businesses and services.

By submitting content, you agree that:

1. Your content must be truthful and based on genuine experiences.
2. Your content must not be defamatory, abusive, discriminatory or misleading.
3. You must not post another person's private information without permission.
4. You must not upload content that infringes another person's intellectual property rights.

Beautivoo reserves the right to remove or restrict content that breaches these Terms or applicable law.

By uploading content, you grant Beautivoo a non-exclusive, royalty-free licence to display, reproduce and distribute that content for the operation and promotion of the platform, subject to applicable law and our Privacy Policy.

12. PROHIBITED ACTIVITIES

Users must not:

• Use Beautivoo for unlawful purposes.
• Provide false or misleading information.
• Engage in fraudulent bookings or payment activities.
• Harass, threaten or discriminate against other users.
• Upload harmful software or attempt to compromise platform security.
• Attempt to gain unauthorised access to another user's account.
• Copy, reproduce or commercially exploit Beautivoo's intellectual property without permission.
• Manipulate reviews, ratings or booking systems.
• Use the platform to advertise prohibited or unlawful services.

Beautivoo reserves the right to investigate suspected violations and take appropriate action.

13. INTELLECTUAL PROPERTY

All intellectual property associated with Beautivoo, including its name, branding, logo, website design, mobile application, software, graphics, content and platform features, belongs to Beautivoo or its respective licensors.

Users must not copy, reproduce, distribute, modify or commercially exploit Beautivoo's intellectual property without prior written permission.

Beauty businesses retain ownership of the photographs, logos and other materials they upload, subject to the licence granted under these Terms.

14. PRIVACY AND DATA PROTECTION

Beautivoo respects the privacy of its users.

Personal information collected through the platform may include:

• Names and contact details.
• Account registration information.
• Booking and appointment history.
• Payment-related information.
• Communications and customer enquiries.
• Reviews and feedback.
• Technical and device information.

Beautivoo will collect, use, store and process personal information in accordance with its Privacy Policy and applicable data protection legislation.

Where applicable, Beautivoo will comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other relevant privacy laws.

Users should review our Privacy Policy to understand how their personal information is handled.

15. THIRD-PARTY SERVICES AND LINKS

Beautivoo may integrate with or provide links to third-party services, including payment providers, mapping services, social media platforms and other external applications.

These services may operate under their own terms and privacy policies.

Beautivoo is not responsible for the availability, content or practices of independent third-party services.

16. PLATFORM AVAILABILITY AND MAINTENANCE

Beautivoo aims to provide a reliable and accessible platform.

However, we do not guarantee uninterrupted access to the website or mobile application.

We may occasionally suspend, modify or restrict access to certain features for maintenance, security updates, technical improvements or other operational reasons.

We reserve the right to introduce new features, change existing features or discontinue services where reasonably necessary.

17. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Beautivoo shall not be liable for:

• The quality, safety or outcome of treatments provided by independent beauty businesses.
• Acts or omissions of independent beauty professionals.
• Disputes arising directly between customers and beauty businesses.
• Losses resulting from inaccurate information supplied by users.
• Temporary platform interruptions or technical failures.
• Unauthorised access resulting from a user's failure to protect their account credentials.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

18. INDEMNITY

To the extent permitted by applicable law, users agree to be responsible for losses, claims and reasonable expenses arising from their breach of these Terms, unlawful conduct or infringement of another person's rights.

This provision does not apply to the extent that the relevant loss results from Beautivoo's own negligence, breach of duty or other conduct for which liability cannot legally be excluded.

19. SUSPENSION AND TERMINATION

Beautivoo reserves the right to suspend, restrict or terminate an account where:

• A user breaches these Terms.
• Fraudulent or unlawful activity is suspected.
• A beauty business provides misleading information.
• A user engages in abusive or inappropriate behaviour.
• Continued access presents a security or operational risk.

Users may request account closure by contacting Beautivoo through the available support channels.

Termination does not remove any outstanding payment obligations or legal responsibilities arising before the termination date.

20. CHANGES TO THESE TERMS

Beautivoo may update these Terms from time to time to reflect changes in its services, business operations, technology or applicable legislation.

Where significant changes are made, we will take reasonable steps to notify users through the website, mobile application or email.

Continued use of Beautivoo after updated Terms take effect will constitute

acceptance of the revised Terms where permitted by law.

21. DISPUTE RESOLUTION

If a dispute arises between a customer and a beauty business, the parties are encouraged to communicate directly and attempt to resolve the matter amicably.

Beautivoo may, at its discretion, assist with communication or provide access to its customer support process.

Where a dispute concerns Beautivoo's own services, users may contact our support team using the details provided below.

Nothing in these Terms prevents users from exercising their statutory legal rights.

22. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales jurisdiction, subject to any mandatory consumer protection rights that apply.

23. CONTACT INFORMATION

For questions, complaints or enquiries relating to these Terms, please contact us:

Business Name: Beautivoo

Website: www.beautivoo.com

Email: contact@beautivoo.com

Business Address: 124-128 City Road, London, EC1V 2NX

Customer Support: contact@beautivoo.com

Thank you for choosing Beautivoo!

We are committed to making beauty services more accessible, convenient and connected by bringing customers and beauty businesses together in one platform.